Opleiding Hotelmanagement
Bachelor

Hotel Management

Your training in details

Fall semester: September 21, 2020 – February 8, 2021

  • EhB Welcome Day: September 18
  • Winter holidays: December 21 - January 4
  • Examinations: January 18 - February 8

Incoming Erasmus mobility for study during the fall semester only, but students combining study and internship can apply for a full academic year.

Field
Credits
Hotel Management
Strategic Hotel Management

This course was compiled for a career in Hospitality and hotel Management. Texts from reference works, business-to-business articles, sector publications and own research, divided into several topics: hotel & environment, hotel sector introduction, hotel management, and finally, challenges confronting the hospitality sector form a compendium future proof.

Slowly but surely ending the second decade of this century leaves the hotel industry with many challenges: how to deal with ever more discerning, critical, sharing customers who are less loyal to a brand as ever, ever more customers sitting, sleeping and walking around in more and more crowded areas.

What to do? An introductory knowledge in Hospitality and Leisure management is essential for a good start. English minimum B2 level.

Evaluation: 100% oral evaluation.

Course material: Syllabus.

Language of instruction: English

Semester
Fall
3
Networking & intercultural skills

Students gain insights into various aspects of multiculturalism: time and space, verbal and non-verbal communication, etiquette, hierarchy, individualism, work and leisure, ethics ... We learn how one can deal with this diversity and who needs to adjust to whom. An important role of the young innovation professional is the one of ‘bridge-builder’: being someone who brings people from inside and outside the organization together to start and accompany a process of co-creation or open innovation. An introductory knowledge in management is essential for a good start.

English minimum B2 level.

Evaluation: 100% oral evaluation.

Course materials: You need to buy the book(for sale via sales service): Intercultural Skills for International Business and International Relations Author: S. Paul Verluyten Publisher: Acco Edition: most recent edition ISBN-n°: 978-90-334-8053-9

Language of instruction: English

Semester
Fall
3
English 2

As communication is key in the hospitality industry, the primary aim will be to develop your professional language skills to be able to deal with the main stakeholders (guests, suppliers and staff), both orally and in writing.
In addition, hospitality related articles and videos, combined with a wide range of exercises, will be discussed as a stepping to stone to expand your vocabulary and build your language competences.
 

Evaluation:
Exam period January: Oral evaluation 40%
Exam period January: Written evaluation 40%
Permanent evaluation (exam period excluded): Competence test 20%

Course materials: Syllabus

Language of instruction: English

Semester
Fall
3
French 2

In the first chapter you will discover the tourism market and its providers. The second chapter is a presentation of the hotel sector in France. You will also find the lexicon adapted to the description of the hotel product. The third chapter presents the 'accommodation' department, including reception, concierge services and room service. All professional communication situations from the client's first contact with the hotel at the time of booking until after departure will be dealt with. It will also be dedicated to the meeting and the drafting of a memo / information note. You will find recommendations for effective meetings and for the drafting of meeting minutes. In Chapter 4, we will look at the vocabulary of the restaurant sector and focus on oral expression.

B1 proficiency required


Evaluation:
Written exam 40%.
Oral exam 40%.
Permanent evaluation 20%.

Course materials: Syllabus 

Language of instruction: French

Semester
Fall
3
Human Resources Management

To make the students aware of the importance of the Human Resources role by introducing to them the basis of People Management. The course ‘Human Resources Management in the Hospitality Industry’ aims at introducing the students to the HR function in a hotel. Moreover this last year’s Bachelor course focusses on taking up leadership and supervision in their future managerial jobs. Apart from the administrative aspects of the HRM cycle (selecting, recruiting, training, rewarding and promoting staff until the exit management), the attention goes to the soft skills students should develop in order to manage their own career as well as the career of colleagues.

Practical examples and testimonies from professionals are shared and exercises for the students are woven all through the course. The Human resources department is often considered the ear and the heart of the hotel. No doubt the staff costs are among the most important in the P&L statement of a hotel. On the same time, those costs are probably the best manageable part. Hence, Productivity management becomes paramount in the total R.O.I. of a hotel. The HRM course teaches how to motivate a multicultural workforce in a fascinating business with all nowadays challenges linked to it.

Language of instruction: English

Semester
Fall
3
Facility Management

The course will start with a general definition, the specifications and limitations of the work field of the facility manager.
Then, the position of the facility manager specific in the hotel industry will be explained and the added value of the facility manager will be looked at.

The main support activities of the facility manager are engineering, maintenance, waste-, energy- and water management.

Due to the service aspect of the hotel industry, the facility manager will always plan and execute work with a focus on the guest's point of view.

As sustainability plays a major role in our society, the importance will be linked to the support activities.

Because there is a large variety of external companies specialised in facilitary tasks, the facility manager will have to analyse the pro & contras of outsourcing.

Evaluation:
100% written evaluation. >

Course materials: Syllabus. 

Language of instruction: English

'facility>
Semester
Fall
3
Rooms Division Management

Topics Rooms Division Management:

1. Planning for quality service
2. Delivering guest service through employees
3. Front office functions and possibilities
4. Front office organisation & positions
5. Revenue management: strategic pricing, the role of value in pricing, differential pricing, forecasting demand, inventory and price management, distribution channel management
6. Management reports and communication between different departments, including the night audit
7. Principles of Housekeeping Management
8. Work schedules planning

As part of the course, a day with guest speaker(s) is organised around etiquette & service in the intercultural context of hospitality

Evaluation:
100% written evaluation 

Course materials: Syllabus 

Language of instruction: English

Semester
Fall
4
Rooms Division (Opera Hotel Information System)

The students will gain an insight into the basic principles of a Property Management System and this will be done by making practical exercises and learning technical terminology.

In general the course consists of:

  • introduction of concepts;
  • technical terminology;
  • reservations (create, modify and correct);
  • check-in and check-out;
  • cashier, postings and Rooms Management

Evaluation:
100% tested on the programme on the computer

Language of instruction: English

Semester
Fall
3
Hotel Management Simulation

HOTS stands for Hotel, Operations, Tactics and Strategy. HOTS is a realistic computer game simulating the management of a hotel. The students will take several decisions on a simulated period of three years, in a competitive environment, in real time.

Knowledge of finance is highly recommended.


Evaluation:

  • Observation 21%
  • Paper 20%
  • Presentation 20%
  • Written evaluation 39%

Active group’s work is demanded. Course materials: Syllabus.

Language of instruction: English & Dutch

Semester
Fall
7
Operational Work Placement

Duration: 8 weeks

The real key to a career in the hospitality industry is a work placement in the field, where the student can put his/her learning experience into practice, and develop transferrable skills, while he/she learns from experienced colleagues.>

The student will work with guests, will be able to identify their needs, meet and try to exceed them. He/she will have the opportunity to experience guests’ complaint resolutions and monitor guest satisfaction levels. At the end of the internship, the intern will have practiced etiquette, the organization and the correlation between different departments. The intern will learn to solve problems on his/her own and to take initiatives. He/she will come into contact with new cultures and improve his/her language skills

Evaluation:

  • Observation 70%
  • Portfolio 30%

Language of instruction: French and English both at B2-level

Semester
Spring
15
Management Work Placement

The objective of the Management Internship is to train the intern on all tasks and responsibilities and to give him/her an insight in the organization and management of the chosen department. It is important that the intern, once trained, will take the same responsibilities as a fulltime staff member in order to have a real understanding of the department. He/she will learn to solve problems on his/her own and to take initiatives. The intern will come into contact with new cultures and improve his/her language skills.

The student will learn the standards of the company and other important techniques and will perform ensuring guests’ satisfaction. This course's duration is 16 weeks.

Operational experience in the Hospitality sector is a must.

Language of instruction: B2 in French and English is required

Semester
Spring
20
Management Research Project

Management Work Placement.

The Management Research Project is an investigation done in the company where the student is realizing his/her Management Internship. The student will choose the subject of the Management Research Project.

The subject, a problem, will be formulated and a time schedule will be fixed. The subject should be investigated profoundly. After a clear description, the student starts with desk research followed by field research. The obtained information must be structured and analyzed in order to formulate clear and relevant conclusions. A prototype of the solution will be presented in the company. In a pitch, the student will convince in a creative way the jury of the implementation of his/her possible solution.

Evaluation:

  • Paper 70%
  • Pitch 30%

Language of instruction: French or English.

Semester
Spring
7
Hotel Management Elective Subjects
Survival Dutch

The aim of the "Survival Dutch" course is to master the basics of the Dutch language, both written and spoken. Starting from everyday situations, you will learn the necessary grammar and vocabulary in order to function in a Dutch speaking environment.

We strongly recommend incoming students to participate in the Survival Dutch course, organized prior to the start of the semester:
from September 7th - 17th.
​​​​​​​
Languages of instruction: English and Dutch

Semester
Summer/Fall
3
Presentation Skills

This course is taught by a former journalist/TV-presenter and partly takes place in an audiovisual studio. The book ‘Presentation Techniques’ by Van der Laan provides a theoretical basis. As a group; we visit Belgian television and several tv-productions.

Language of instruction: English

Semester
Fall
3
Innovation and Product Development in Leisure and Tourism

Create with your team of approximately 3 students an innovative touristic or recreational product that fulfils certain objectives and requirements. Research, innovation and project management are needed.

This course consists of 2 stages: research and concept development + product development. Your team works with the support of a coach and can consult various helpdesks along the way.
This is a mandatory subject. 

Evaluation:
70% paper, 30 % oral exam>

Extra costs:
syllabus & €10 for extra muros

Language of instruction: English.

Semester
Fall
10
Introduction Project Brussels

In this immersive project you will get to know more about Brussels, its historical development, the main tourist attractions and how these play a role in the tourist industry. During this project, which will take place in the first week of the academic year, you will get practical assignments about the tourism, recreational & cultural sectors in Brussels. The program contains visits to museums, the viewing of documentaries,  a biking tour and a visit to a Unesco World Heritage site. A month after this immersion a written exam will follow based on texts from a reader.
This is a mandatory subject. 

 Evaluation:
100% written exam

Extra costs:
syllabus & 70€ for entrance fees and bike tour

Language of instruction: English 

Semester
Fall
3
Meetings Industry

Gatherings have been a part of people’s lives since the earliest recorded history. Once humans developed permanent settlements, each town or village had a public meeting area, often called a town square, where residents could meet, talk and celebrate. Nowadays, the business events market - or the ‘meetings industry’ as it is generally called - is the ‘backbone’ of the client base for many destinations around the world. The meetings industry represents a significant proportion of domestic and international tourism in many destinations.

So follow the course ‘Meetings Industry’ and become inspired by this fascinating part of the tourism industry! Get to know the sector and its stakeholders, and receive detailed insights by several guest lectures and during site inspections
This is a mandatory subject. 

Evaluation:
100% written exam

Extra costs:
handbook

Language of instruction: English

Semester
Fall
5
Tourism Communication

Ever considered the role of text in travel? Be it in social media posts, TripAdvisor reviews, AirBnB descriptions, travel guidebooks, or newspaper travel sections: words and images play an indispensable function in making us curious about the world. This course immerses you in the ins and outs of travel writing. Step-by-step, you will obtain more confidence to mould your own travel stories into the right words and structure. The course provides you with the necessary tools to finetune your writing skills, always starting from your individual travel preferences and experiences. 

You will learn to mix your own travel anecdotes, memories, and trip tips with the right adjectives and appealing sentence structures. The result? A range of triggering travel writing pieces. At the end of this course you will have experimented with writing your own listicle, travel guide, and/or personal travel story. You will get the chance to showcase your texts on our students’ blog.

Curious? Take a look at our bilingual (Dutch-English) Wandermust-blog or follow us on Facebook or Instagram to discover what our students are writing about right now! This is a mandatory subject.

Evaluation: The final score for this course is based on permanent evaluation of concrete writing assignments.

Extra costs: handbook

Language of instruction: English

Semester
Fall
4
French Basic Level

(A2+ proficiency needed)

Language Support French 1 offers you a unique opportunity to discover Brussels by immersing yourself in the language and culture of this capital. Our hospitality and stimulating atmosphere will allow you not only to find lifelong friends but also to create your future professional network. The required starting level is A2+. After a placement test, you will be meeting experienced teachers, training your skills, using online platforms, and enjoying your own curiosity. The variety of activities will allow you to progress at your own rhythm to submit a portfolio and to pass an oral and written exam.

Evaluation: to be confirmed (oral exam, written exam and portfolio)

Extra costs: handbook

Language of instruction: French

Semester
Fall
4

Any question?

Academic Erasmus Coordinator: Diane Vermeulen
Administrative Erasmus Coordinator: Johan De Sterke

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